How to change ServiceNow instance's email address?

[Aki17]

How to change ServiceNow instance's email address?

By default, ServiceNow instance's email address to receive emails is based on instance URL as below:

- URL: https://XXX.service-now.com
- Email: XXX@service-now.com

I would like to change the email address. Please advise me on how to achieve this.

Best Regards,

Aki

[Allen Andreas]

Hi,

Here's a thread that talks about this...

https://community.servicenow.com/community?id=community_question&sys_id=ff025321db101fc01dcaf3231f96...

but for this thread right here...is there a reason why?

I ask because you can just use a company email address set up by your Network team or otherwise and then have that forward emails (using redirect) right to ServiceNow. So end-users just use your company domain, but your domain forwards them accordingly.

Please mark reply as Helpful/Correct, if applicable. Thanks!