Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to change the field label on SC_TASK record

VIKAS MISHRA
Tera Contributor

Kindly see the below mentioned screenshot heighlighted the field "close note (customer visible).

I need to remove the "customer visible" from the lable, but when i go to dictionary of the field it shows that this field is from task table not from sc_task, ik checked the lable name there showing close note only , i chekced the override dictionary where found no record, checked clisent script ,BR and Ui policy, but not able to see from where this "Customer visibvle" is added ,so that i can remove it 

VIKASMISHRA_0-1687263023584.png

 

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

It comes from the Client Script - Modify Comments Label. You can duplicate this client script for your sc_task table and modify the script to not include customer visible.

View solution in original post

5 REPLIES 5

Manmohan K
Tera Sage

Hi @VIKAS MISHRA 

 

Go to sys_documentation.list and click on new button to create a new record

 

Add element name same as backend name of the close note 

Add table as sc_task 

 

 

ManmohanK_0-1687263976052.png

 

Thanks for reply manmohan but please let me know where i can see this label which is already showing in my sc_task record "close note (customer visible). 

Its showing there means it should already be created in this sys_documentation table then why i am unable to see this record in this table 

Hi @VIKAS MISHRA 

 

The customer visible comment is coming from the below script in task table. As Michael Fry1 told, you need to duplicate this script on sc_task table and make modifications to script in highlighted line as shown below

 

ManmohanK_0-1687265554631.png

 

Michael Fry1
Kilo Patron

It comes from the Client Script - Modify Comments Label. You can duplicate this client script for your sc_task table and modify the script to not include customer visible.