- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:10 AM
Kindly see the below mentioned screenshot heighlighted the field "close note (customer visible).
I need to remove the "customer visible" from the lable, but when i go to dictionary of the field it shows that this field is from task table not from sc_task, ik checked the lable name there showing close note only , i chekced the override dictionary where found no record, checked clisent script ,BR and Ui policy, but not able to see from where this "Customer visibvle" is added ,so that i can remove it
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:27 AM
It comes from the Client Script - Modify Comments Label. You can duplicate this client script for your sc_task table and modify the script to not include customer visible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:27 AM
Go to sys_documentation.list and click on new button to create a new record
Add element name same as backend name of the close note
Add table as sc_task
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:44 AM
Thanks for reply manmohan but please let me know where i can see this label which is already showing in my sc_task record "close note (customer visible).
Its showing there means it should already be created in this sys_documentation table then why i am unable to see this record in this table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:54 AM
The customer visible comment is coming from the below script in task table. As Michael Fry1 told, you need to duplicate this script on sc_task table and make modifications to script in highlighted line as shown below

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2023 05:27 AM
It comes from the Client Script - Modify Comments Label. You can duplicate this client script for your sc_task table and modify the script to not include customer visible.