Hi All,
Thanks in advance.
I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting navigated to the default OOTB page. This is the following link of that OOTB page.
"<Instance URL><Portal>?sys_id=4f79199647ce6a10d964sd0706dsshdhd325&id=ticket&table=incident "
I want to change the above page and the link should be redirected to an different page and different portal I want to know where to do these customization or configurations. my expectation is it should be redirected to the following link.
"<Instance URL><Portal>?id=standard_ticket&table=incident&sys_id=4f79199647cadcnd96491dhds70dshbd4325 "
Thank You
