How to change the order of search results in portal?

Rajesh Mushke
Mega Sage

‎03-11-2020 09:55 AM

Hi All,

How to change the order of search results in portal?

PFB, now i want to change order of catalog results and KB article results. Catalog should be first and then KB articles.

 

find_real_file.png

 

Thanks,

Rajashekhar Mushke

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13 REPLIES 13

Allen Andreas
Tera Patron
In response to mcconnellsj

‎06-07-2021 06:30 AM

Hi,

Glad my reply was Helpful, please mark it as such above, if you don't mind and haven't already.

Thanks! 🙂

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Steven Parker
Giga Sage

‎03-11-2020 10:49 AM

Search for "Service Portal" in the filter navigator and click "Portals" and then the active "Service Portal" (sp URL Suffix), review the Search Sources related list....ours looks like this and we are using the out of the box Typeahead Search.  Catalog items appear above Knowledge articles:

find_real_file.png

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Rajesh Mushke
Mega Sage
In response to Steven Parker

‎03-11-2020 10:59 AM

Hi Steven,

 

i checked it but i didn't see the Search sources in related list.

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Steven Parker
Giga Sage
In response to Rajesh Mushke

‎03-11-2020 11:01 AM

Correct...notice in the screenshot I posted, we changed the order of the Search Sources.  It's been a while since I worked on that, but I am pretty sure that's what put the Catalog items above the Knowledge articles.  Change the "Catalogs" order to "90" instead of "300" (300 is the out of the box I believe).