How to change the scope of a custom application?

[Tapish Sharma1]

Hi Folks, 

I have an active custom application in global scope. Now we need to move that application in customer service scope. Is it possible or do we need to create the application again from scratch ?

[Community Alums]

Hi @Tapish Sharma ,

To convert your solution from a global scoped application to a unique scope, you will need to recreate your application and move the logic over manually:

• System Applications > Applications > Create New
• From there, recreate your table names, scripts, etc. and copy/paste the logic from your existing app/update set over to the new record

There is some design time prompts and errors that will be beneficial to see and understand when creating a scoped (not global) application. Understanding application access, API support, etc. is much more difficult if you don't go through the motions from the beginning when creating a scoped application.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Here is thread well explained by chuck which you can follow :https://community.servicenow.com/community?id=community_question&sys_id=7c0d4769db9cdbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Tapish Sharma ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Community Alums]

Hi @Tapish Sharma ,

I believe you have marked the other answer as correct mistakenly as the answer provided by me was also the same.

Kindly mark the right answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep