How to change the view of record on portal page ?

Tapish Sharma
Tera Contributor

Hi All,

Whenever I open the record in portal , it opens in the default view. I want it to open in a custom view which I have created. How can I change that? Where do I need to add that view so that I can see the portal form in that view ? 

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Did you try to use view rule?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

I have list of record in portal , and when the user clicks on the record the form opens in the portal itself. But the form is opening in default view and not in service portal view.

check point mentioned by palanikumar and configure accordingly

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

When we click on view all from from the simple list, a new page opens up with all records. From there when we click on any record the for opens up. So I am not sure this view filed is available on that widget.