How to check if one of field was updated in Script Include ?

[Serhii5]

Hi guys, is it possible to check if one of the fields was updated in Script Include ? im populate fields with script include rest api data, and i need to check if fields the same - do not update it

[Ankur Bawiskar]

Hi,

please explain with some example

Thanks
Ankur

[Serhii5]

I have script include with get rest message, I don’t need to always update records, only in case if one of field has changed value

[Ankur Bawiskar]

Hi,

So you are consuming rest message of 3rd party.

If you only want to update record if any field has changed as compared to the response received you should be having some query on unique field and then compare the field value with the response field value then you can handle this

Example: Consider you want to compare short description received from REST Message against incident short description and update notes only when value is different

Sample Script:

var responseBody = '{"number":"INC001","short_description":"helloabc","notes":"notes123"}';

// parse the above json

var parser = JSON.parse(responseBody);

var responseInc = parser.number; // this gives INC001

var shortDescAfterParsingResponse = parser.short_description; // this gives helloabc

var inc = new GlideRecord('incident');

inc.addQuery('number', responseInc);

inc.query();

if(inc.next()){

if(inc.short_description != shortDescAfterParsingResponse){

// values are different so update notes

inc.notes = parser.notes;

inc.update();

}

}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

Regards
Ankur

[Serhii5]

I tried this method but always have updated records, you mean, i need to check all fields independently ?