How to check if user is part of specific group to assign the ticket

[abdul rajak]

Hi,

How to check if the user who is updating work notes or additional comments section is part of assignment group in the ticket. If the user the is part of assignment group, only then I want to assign the ticket to that particular user.

For that I have written below Business rule.

Please help me.

Thank you.

[Jaspal Singh · Accepted solution]

Hi Abdul,

Try using below as script.

if(gs.getUser().isMemberOf(current.assignment_group))
{
current.assigned_to=gs.getUserID();
}

[asifnoor]

Hi,

create a before update BR on the incident table and just check like this

if(gs.getUser().isMemberOf(current.assignment_group.toString()))
{
current.assigned_to=gs.getUserID();
} else {
gs.addErrorMessage("your error comes here");
}

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