How to check inbound email action through atf

[Pravallika9]

Hi 

Once sc_task is created and assigned to some group notification is sent.

and if the user replies anything then sc_task should close followed by RITM and REQ

I have configured the same,

but coming to atf it is getting succes till inbbound mail, later part of closing the SC_TASK is not happening.

Below is the snap of  atf failure reason

[Pravallika9]

yes but when i have re-checked the record query only by giving document id it is passing but giving other conditions like state is completed it is failing

[Ankur Bawiskar]

Hi,

Are you saying Record query step 16?

please share that test step screenshot

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

Hi,

I have shared solution here

How to check Email record in ATF

Regards
Ankur

[Ankur Bawiskar]

@Pravallika

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Ankur