How to check other inc has parent field set to current inc

Pawan Kumar Rai · ‎08-24-2023

When User set value of state as resolved then do this:

- Check whether any other incident has parent field set to current incident

- Change state of all those incident to resolved

Hemanth M1 · ‎08-24-2023

There is an Out of the box business rule : "Update Child Incidents" , it does the same what your asking. check its working already.

Note: This BR runs based on the parent incident field not on the parent field

Output:

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Maik Skoddow · ‎08-24-2023

Hemanth M1 · ‎08-24-2023

There is an Out of the box business rule : "Update Child Incidents" , it does the same what your asking. check its working already.

Note: This BR runs based on the parent incident field not on the parent field

Output:

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025