How to clear the existing value using Ref qualifier

AnilM99
Tera Expert

Hi Team,

 

I have a requirement for

I am using 2 reference variables

1 requestor (user table)

2 requestor devices (computer table)

 

I am using reference qualifier, It's working but the problem is 

If I select anil from 1st variable then select one device which will be displayed in the second variable

then if I change the requestor to Abel Tuter from 1st variable scenario the selected device should be cleared from the 2nd variable 

 

is it possible to use ref qualifier?

 

ref quail.jpg

 

1 REPLY 1

AnubhavRitolia
Mega Sage
Mega Sage

Hi @AnilM99 

 

This won't be possible using Reference Qualifier.

 

You can write Catalog UI Policy as below:

Condition: Requestor Changes AND Requestor is Not empty

 

UI Policy Action

Field: Requestor Device

Clear Value Checkbox: True(Checked)

 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023