How to clear the existing value using Ref qualifier
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10-10-2022 05:08 AM
Hi Team,
I have a requirement for
I am using 2 reference variables
1 requestor (user table)
2 requestor devices (computer table)
I am using reference qualifier, It's working but the problem is
If I select anil from 1st variable then select one device which will be displayed in the second variable
then if I change the requestor to Abel Tuter from 1st variable scenario the selected device should be cleared from the 2nd variable
is it possible to use ref qualifier?
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10-10-2022 05:23 AM
Hi @AnilM99
This won't be possible using Reference Qualifier.
You can write Catalog UI Policy as below:
Condition: Requestor Changes AND Requestor is Not empty
UI Policy Action:
Field: Requestor Device
Clear Value Checkbox: True(Checked)
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023