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06-11-2025 03:17 AM
Hi,
Please help with my Flow Designer workflow. Currently, it closes the related Requested Item when the Catalog Task is completed, but it does not close the parent Request. I need help ensuring that the parent Request also. I want to also make sure that when all related tasks are closed, their 'Active' field is set to false.
Solved! Go to Solution.
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06-11-2025 03:22 AM
simply use "Update Record" flow action and select the REQ and close that as well
something like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-11-2025 05:09 AM
Thank you it worked, I appreciate the help.
Regards
CarolMa
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06-11-2025 03:22 AM
simply use "Update Record" flow action and select the REQ and close that as well
something like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-11-2025 05:09 AM