How to close related Parent Request when related tasks are closed

CarolMa6
Tera Expert

Hi, 

 

Please help with my Flow Designer workflow. Currently, it closes the related Requested Item when the Catalog Task is completed, but it does not close the parent Request. I need help ensuring that the parent Request also. I want to also make sure that when all related tasks are closed, their 'Active' field is set to false.

 

 

CarolMa6_0-1749636683682.png

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@CarolMa6 

simply use "Update Record" flow action and select the REQ and close that as well

something like this

AnkurBawiskar_0-1749637342096.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@Ankur Bawiskar 

 

Thank you it worked, I appreciate the help. 

 

Regards 

CarolMa

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@CarolMa6 

simply use "Update Record" flow action and select the REQ and close that as well

something like this

AnkurBawiskar_0-1749637342096.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

 

Thank you it worked, I appreciate the help. 

 

Regards 

CarolMa