How to communicate via ServiceNow to end use

major li
Tera Guru

yesterday

Hi developers,

I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?

It would be great if the resolver can provide the password in ServiceNow and ServiceNow could take care of the communication part, no matter in encrypted worknotes or other functions or even trigger an email to requestor. Any solutions are welcome.

Thank you. 

 

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Tanushree Maiti
Kilo Patron

11m ago

Hi @major li 

 

The ServiceNow® Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent.

 

Refer :  https://www.youtube.com/watch?v=YPYQztkRcMc&t=48s

 

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/does-servicennow-supports-email-en....

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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