How to configure 2 different SLAs for morning and afternoon

[shabbir5]

Hi All,

I got a new requirement , that is to create 2 different SLAs 

one is for morning SLA , when someone create SLA before 12PM , then one SLA will be attached and that should have breach time till the current business day

second one should add when the incident create after 12pm , and this should have breach until the next day..

How to achieve this?

PLease help

Regards,

Shabbir Shaik

[Peter Bodelier]

Hi @shabbir5,

I think my example covers exactly what you are trying to achieve.
You may need to select SLA record, instead of task record in the 'Relative duration works on' field.

But apart from that it should work just fine.