Quick Description:
We have to send emails from Servicenow asking for read-receipts, and when the emails are opened by the receipients on their email client, the read receipts will be sent back to Servicenow and the same should be processed and displayed on respective tickets.
(I understand the later part can be done by the 'Inbound email actions'), but we are doubtfull on how to send emails with read-receipt feature?
