How to configure form field after submit a case record from portal

Maddysunil
Kilo Sage

Hey Everyone, good morning

 

I have a requirement when end user submit a form from portal and he opens that ticket under my ticket >additional details on portal he can see submitted record but there are some extra fields are visible to him which was not present on form, my requirement is to hide those extra  fields . I have attached screenshot of form. 

5 REPLIES 5

After submitting ticket My URL contains

service-now.com/mysupport?id=ticket&is_new_order=true&table=x_dgs_uk_ef_qrs_independence_case&sys_id=e8fd121d87fc61545b9aa9383cbb351e