How to configure global search in Now Mobile App(New York) to return the results for Requests, Incidents, and Changes?

[karteek1]

Hi All,

In the Now mobile app(New York release) global search, I wanted to be able to search for requests, incidents, and changes.

What I did:

1. Under "Search Configurations" -> "NowMobile App Search Configurations" -> "Application Search Sources" related list, I created 3 search sources with sources as "Requests", "Incidents", "Change Requests"
2. Tried searching for Incident/change/request/ritm numbers in the global search of the Home page - Didn't get any results
3. Tried searching with short descriptions of Incident/change (just in case) - Didn't get any results

Queries:

• Am I doing it wrong? or is there more configuration that need to be done to get it working?
• Had anyone already tried this?

Any help or suggestions are appreciated.

**Note: added screenshots to show and existing change record, and global searching not giving results when searched for that number

Thanks!

[karteek1]

I created changes search source in "ServiceNow NowMobile App - Search Configurations" application scope.

I also tried to create an Incident search source in "ServiceNow NowMobile App Screens and Applet Launcher" application scope.

Both didn't give any results for me.

Did it worked for you!!

[karteek1 · Accepted solution]

In case anyone facing this issue, I raised Hi ticket with ServiceNow and they said it's a known issue, also a problem record already exists for this PRB1370324. 

[Konstantinos Nt]

Hi @karteek Any progress on this from the SNow team? ^

[karteek1]

They mentioned that this issue is not going to be addressed in this Release(New York) and there is no ETA on when it will be fixed.

[Konstantinos Nt]

Yup, I tried asking as well, got the same reply, let's hope it will be addressed as part of the Orlando Release.