How to configure global search in Now Mobile App(New York) to return the results for Requests, Incidents, and Changes?

[karteek1]

Hi All,

In the Now mobile app(New York release) global search, I wanted to be able to search for requests, incidents, and changes.

What I did:

1. Under "Search Configurations" -> "NowMobile App Search Configurations" -> "Application Search Sources" related list, I created 3 search sources with sources as "Requests", "Incidents", "Change Requests"
2. Tried searching for Incident/change/request/ritm numbers in the global search of the Home page - Didn't get any results
3. Tried searching with short descriptions of Incident/change (just in case) - Didn't get any results

Queries:

• Am I doing it wrong? or is there more configuration that need to be done to get it working?
• Had anyone already tried this?

Any help or suggestions are appreciated.

**Note: added screenshots to show and existing change record, and global searching not giving results when searched for that number

Thanks!

[David Ha]

Hi Karteek,

Custom global search is only supported in Orlando and beyond. You can only search people, services, and KBs in New York.

Attached configuration instructions for Orlando custom global search.

Hope that helps!

Best,

David