How to configure Meeting Invitation to Outlook?

jenny32 · ‎09-14-2015

Hi All,

I have been trying to send Meeting Invitation to Outlook. I have created Email Template and import export map ( from Email Templates - ServiceNow Wiki ).I have been able to send an email with "not supported calendar message.ics" file attachment. When i open that attachment in notepad, the content is same as the template message.

I have used this code in Email Template.

Message Text:

BEGIN:VCALENDAR

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

VERSION:2.0

METHOD:REQUEST

BEGIN:VEVENT

ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

ORGANIZER:MAILTO:${from}

DTSTART:${dtstart}

DTEND:${dtend}

UID:${sys_id}

DTSTAMP:${dtstamp}

DESCRIPTION:${u_description}

X-MICROSOFT-CDO-BUSYSTATUS:BUSY

X-MICROSOFT-DISALLOW-COUNTER:TRUE

X-SNSYSID:{$sys_id}

BEGIN:VALARM

TRIGGER:-PT15M

ACTION:DISPLAY

DESCRIPTION:Reminder

END:VALARM

END:VEVENT

END:VCALENDAR

In my Email Notification,type is Meeting Invitation.

When i check in Email log(outgoing mail), the body field is empty.

Can anyone tell where i am going wrong?

Thanks,

Jennifer

Bradford Shelle · ‎10-12-2015

I'd recommend heading back to the sys_impex_map table and looking there. The new record you added into this table needs to be name icalendar.your_table_name . Also ensure that the fields you are referencing for dtstart and dtend are date/time fields. Not just date fields.

Going to shamelessly self plug an article I whipped together as well: ServiceNow Calendar Invites - Bradford Shelley

I apologize for the poor formatting. Hopefully the gibberish I've typed in there can help out as well.

View solution in original post

Ashish Kumar Ag · ‎09-14-2015

In the user profile for the recipient check calendar integration. It should be Outlook.

jenny32 · ‎09-14-2015

Hi Ashish,

I checked in user profile, Calendar Integration is Outlook only. But still not able to get Meeting Invite to Outlook. Email is sent with "not supported calendar message.ics" file attachment.

Can you give any other suggestions on this please?

Thanks,

Jennifer

tony_barratt · ‎09-14-2015

Hi Jennifer,

What version are you on?

It may be worth checking for known issue/PRBs.

Best Regards

Tony

jenny32 · ‎09-15-2015

Hi Tony,

Sorry for the delay.

Version of ServiceNow is Fuji and for Outlook 2010 v14.0.6029.1000.