How to control what which catalog items will be visible under Popular items in service portal
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08-19-2024 01:05 AM
How to control what which catalog items will be visible under Popular items in service portal when creating new RITM?
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08-19-2024 01:07 AM
Popular is depending on how many times it is used. How do you want to control that? Do you want to tell users which ones are popular, without them really being popular?
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Mark
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08-19-2024 02:15 AM
@Mark Manders exactly, i would like to choose specifically what will be visible there using sys_ids of items. Is there any way of doing that?
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08-19-2024 03:47 AM
That's not the 'popular item' functionality, so you need to remove that widget and put another one there in which you define the items you want them to see.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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08-20-2024 07:06 AM
@Mark Manders if i clone the widget then in what part should i do the change? the server script?
