How to control what which catalog items will be visible under Popular items in service portal

Alon Grod
Tera Expert

‎08-19-2024 01:05 AM

How to control what which catalog items will be visible under Popular items in service portal when creating new RITM?

 

 

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Sid_Takali
Kilo Patron
Kilo Patron

‎08-19-2024 04:00 AM

Hi @Alon Grod The Popular Items Widget will display the most Requested Items from the Catalog associated to the Portal. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952747

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