How to convert True/False value into Yes/No to display in the Notification

[Vamshi1]

We have workaround field (Column name : u_srt_workaround) with Type : True/False in the Incident form and the same i am using it in the Email template to display the value (${incident_alert.source_incident.u_srt_workaround}) for major incident module .But the requirement is like whenever "True" has been selected in the workaround it has to display the Value as "Yes" instead of True in the Notification. And if "False" is selected in the Notification it has to display value as "No" in the notification instead of false. Could you help me to achieve this.

[Allen Andreas]

Hi,

You'd want to use a mail script to do this. You have access to the current object and can do a simple conversion there (so if (current.field_name) { etc. then result in:

template.print("Yes");

and then within your notification you can just call the mail script like (EXAMPLE😞

Selection was: ${mail_script:name_of_mail_script}

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/script/server-scripting/referenc...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hello,

As I've mentioned before. Please read my post and attempt this yourself. If you have any questions, please let me know.

Please check spelling on your field name(s), etc. such as in your mail script:

if (current.u_field_name) {
template.print("Yes");
} else {
template.print("No");
}

Where you'd change u_field_name to the actual name of your field.

Please mark above reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hello,

As I've mentioned before. Please read my post and attempt this yourself. If you have any questions, please let me know.

Please check spelling on your field name(s), etc. such as in your mail script:

if (current.u_field_name) {
template.print("Yes");
} else {
template.print("No");
}

Where you'd change u_field_name to the actual name of your field.

Please mark above reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

Sorry, I'm not sure why you're only responding to the other posters, when I've given directions above, haha, that others are saying the exactly the same thing I did.

So you need to verify your field name as appropriate, in your script in your screenshot you have:

if (current.u_workaround == true) {

so is your field name really "u_workaround"...in your original post you had:

u_srt_workaround

So should it really be?

if (current.u_srt_workaround == true) {

Please check you field spellings and correct, else it'll continue to result to 'No'.

Please mark reply as Helpful/Correct, if applicable. Thanks!