How to convert True/False value into Yes/No to display in the Notification

Vamshi1 · ‎04-13-2021

We have workaround field (Column name : u_srt_workaround) with Type : True/False in the Incident form and the same i am using it in the Email template to display the value (${incident_alert.source_incident.u_srt_workaround}) for major incident module .But the requirement is like whenever "True" has been selected in the workaround it has to display the Value as "Yes" instead of True in the Notification. And if "False" is selected in the Notification it has to display value as "No" in the notification instead of false. Could you help me to achieve this.

Allen Andreas · ‎04-15-2021

Hi,

Try changing your mail script to:

if (current.getTableName() == 'incident_alert_task') {
if (current.source_incident.u_workaround) {
template.print("Yes");
} else {
template.print("No");
 }
} else if (current.getTableName() != 'incident_alert_task' && current.u_workaround) {
template.print("Yes");
} else {
template.print("No");
 }
}

You can try that. The main point here is that you may not be using this on the incident table that can see the workaround field you have...so you need to establish where you are as far as what table this mail script is ran on and then use the appropriate dot-walking to get you there.

Please use the above as an example.

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View solution in original post

Vamshi1 · ‎04-14-2021

Hello Ajay,

Thanks for your response. I have removed the quotes from true, but still it is printing 'No' value in the Notification for workaround = true records as well.Did I miss anything? Could you please guide me.

Allen Andreas · ‎04-13-2021

Hi,

I'm sorry, I felt I covered it pretty well in my reply...the point of my reply is to help you learn and give you the tools. I gave a resource as well and some minor examples.

If you are just given the script fully, you won't learn all the way and other replies now echo what I've already described above, haha.

Please re-read my post. This was all covered above.

Please mark original reply above as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!