How to copy attachment from one record to another record

[mark141230]

Hi Everyone,

I have a requirement, the scenario is that upon insert the attachment in the Customer Service application that I have created will automatically copied to the incident record.

the case is that if an agent is about to submit a ticket from the customer service application, once he indentified that this is an incident it will automatically create an incident ticket, I was successful on that part but the problem is that the attachment is not included once the incident record is created. I have this code but it is not working, hope someone can help me.

Business Rule

Table: Customer Service

When to Run: After / Insert

Script:

(function executeRule(current, previous /*null when async*/) {

var ritm = new GlideRecord('x_glti_incident_ma_incident_management_table');

ritm.addQuery('x_glti_customer_se_customer_service_ticket',current.sys_id);

ritm.query();

while(ritm.next()){

GlideSysAttachment.copy('x_glti_customer_se_customer_service', current.sys_id, 'x_glti_incident_ma_incident_management_table', ritm.sys_id);

}

})(current, previous);

Many thanks in advance

[mark141230]

I think so too. I think   I need to create a script in the "Script Include" to invoke it in any application scope. hmmmm