Good Day
I am wondering if anyone can assist me please?
I would like to create a custom footer on the CSM portal or a footer that looks similar to the one used on the ESC portal with links and menus etc.
Example of ESC portal footer:
I tried copying the code of the ESC portal footer and done some edits to create my own custom footer for CSM portal but it is not working.
Additionally, I also tried a different method to create a footer on the CSM portal and used this instructions from ServiceNow docs but it is not working: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...
- I installed the plugin
- copied this JSON code in the quick start config field, but it is not working. Maybe I am copying the JSON code incorrectly?
Quick start field on CSM portal record before:
Quick start field after I copied the JSON I found on the above ServiceNow doc:
[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "ffb9c4b7cb01120000f8d856634c9c53",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "14bed744cb01120000f8d856634c9c2e",
"field" : "background_image"
},
[
footer": {
"org_info": [
"<line #1>",
"<line #2>",
"<line #3>"
],
"copyright": "<copyright text>",
"logo_img_name": "<image name from db_image table>",
"sitemap_links_menu_sys_id": "c23e78a7773121107b89a0e89e5a9984",
"footer_links_menu_sys_id": "57bd74a7773121107b89a0e89e5a9928",
"social_links_menu_sys_id": "b95c7867773121107b89a0e89e5a996b"
},
"secondaryMenu": {"sys_id": "53616d1e3b013200367aee1234efc439"}
}]
I am not sure if I pasted the above code correctly in the quick start config field?
I have also added the Portal footer record to the Footer field as per ServiceNow doc instructions:
Still no footer is showing
Anyone able to assist please? Or recommend any other way of achieving this?
Thanks
Hi @BiancaK ,
You can set up your custom footer in the "sn_ex_sp_footer" table. In the related list, you can create a menu and incorporate it into your custom footer.
To apply the footer to your CSM portal, select the name of your CSM portal under the Portal field. Please refer to the highlighted areas in the images.
Output:
If this meets your needs, I’d appreciate it if you could mark my response as correct and helpful.
Best,
Moin
