Developer

Sending Notification to particular mail address

I have a requirement to create notification which should trigger to particular mail address (not to user/group). I am quite new working with notifications. Can anyone explain how to achieve this?

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How to display dependent catalog Variable based on another Select Box Variables

Hello Community, Many threads went through for making dependent variable based on another variable. Our requirement is 2 Select Box BoxA and BoxB. Both has many values. How can I make BoxB certain values selectable when specific BoxA selected. Client...

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Script not running in native UI

I have written an onChange client script on server_name variable which is a list collector variable. This script is working in portal, but not in native UIIn native UI even the alert is not coming function onChange(control, oldValue, newValue, isLoad...

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FSM Implementation Lab Files data isnot available in Instance

Hi, While I was reviewing the Inkling Library book and trying to perform steps, I did encounter an issue:In the Lab:2.1.2 - Validate Foundation data: the lab instruction says to verify data in instance - but I couldn't see any data in Lab Instance - ...

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We are unable to ingest devices registered on Intune Autopilot into ServiceNow using the Service Gra

Hi, We are trying to see if anybody has had success fetching in stock devices (new laptops puchased by customers) that OEMs register on intune's autopilot.We have a customer who has laptops on that are enrolled in autpilot but are not being ingested ...

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Resolved! Make record preview readonly in Service Portal (all records)

Hi all, When you have a form in Service Portal with a reference variable, whenever you click the (i) icon next to the field, you get a preview of the record. I don't want anyone to be able to edit what appears in the record preview, not even admin.Ho...

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Not able to post in the community

I am facing an issue with my ServiceNow Community account. All questions I post are immediately moved to "My Rejected Items", regardless of the forum or content.

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Select All Records in a List Collector on a Catalog Item/Record Producer

I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...

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Transform Map execution

Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will the Transform Map execute? If multiple Transform Maps are associated with the same staging table, will all of them execute? Question 2:When usin...

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Questions Regarding Import Set Transform Map Execution and Easy Import Validation

Hi Community, I have two questions regarding Import Sets and Transform Maps. Question 1 I have an API integration where I insert multiple records into a staging (Import Set) table through a script. After the records are inserted, the Transform Map ...

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Service Portal: Submit button gets stuck on "Submitting..." when Business Rule aborts the record ins

Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...

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AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

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Approval is approved automatically instead of manually user is approved

Created a flow named Employee ID Request FlowTrigger -> Service CatalogActionsGet Catalog Variables from catalog itemAsk for ApprovalIn ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the appr...

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Resolved! In which table the values of variable sets are stored

In which table the values of variable sets are stored

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This is based on approval for procurement case

My requirement is when an approval sent to the requestor's manager based on the choice selection( means in the record producer there is a choice field and when the requestor selects the first two options only the approval request should sent and get ...

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