How to create a related record and ui action for service operations workspace

[Neeta5]

Hello

I need to customize the Service Operations Workspace.
In the classic interface, there is a list of supporting group members displayed on the ticket. When a user selects their name and clicks “Join MIM Call”, a work note is automatically added to the incident.

I want to implement the same functionality in the Service Operations Workspace.
Do you have any suggestions or guidance on how I can achieve this?

[Ankur Bawiskar]

@Neeta5 

you can create Related List Action on that table and handle this

How to add records in a related list with UI builder (declarative action) 

Add Related list button on Workspace 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[NagaChandaE]

Hi @Neeta5 ,

Can you provide the script of native ui action and functionality .

[Neeta5]

this is the Joined GMIM call  ui action Script 

    var fName = "Joined GMIM Call-UIA:  ";

    var trace = (gs.getProperty('ensono.core.trace', 'false') == 'true');

    if (trace)

        gs.info(fName + 'starting');

    try {

        if(parent.sys_class_name == 'incident'){

            gs.info('fName ' + ' if statement enterered');

            parent.work_notes = current.user.name + ' (' + current.group.name + ') joined GMIM call.';

            parent.update();

            gs.addInfoMessage('Work Note added: ' + current.user.name + ' (' + current.group.name + ') joined GMIM call.');

        }

        action.openGlideRecord(parent);

        action.setReturnURL(parent);

    } catch (ex) {

        gs.error(fName + "Exception: " + ex);

    }

    if (trace)

        gs.info(fName + "Finished.");

[Neeta5]

Thank you for the input @Ankur Bawiskar and @NagaChandaE 
I did this using Declarative related list action and implemented as server script not UXF client action Below is the configuration. Appreciate your inputs.