How to create a related record and ui action for service operations workspace

[Neeta5]

Hello

I need to customize the Service Operations Workspace.
In the classic interface, there is a list of supporting group members displayed on the ticket. When a user selects their name and clicks “Join MIM Call”, a work note is automatically added to the incident.

I want to implement the same functionality in the Service Operations Workspace.
Do you have any suggestions or guidance on how I can achieve this?

[Ankur Bawiskar]

@Neeta5 

Glad to know.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏