How to create a report for cases that moved from one specific assignment group

[Jerome MAISETTI]

Hello
I need to run a report about tasks that moved from one specific assignment group.
How can I achieve this ? Via Metrics ?

Thanks

[Community Alums]

Hello @Jerome MAISETTI 

Yes, you need to use metric definition "Assignment Group" to get this data. This this OOTB metric definition created on incident table. You can create new metrics as per your requirement. 

Please let me know if you need any help while creating the report.

[Saurav11]

Hello,

Please check the below article for the same:-

https://www.servicenow.com/community/performance-analytics-blog/how-to-create-a-historical-report-ba...

Please mark my answer as correct based on Impact.

[Aman Kumar S · Accepted solution]

Hi @Jerome MAISETTI 

You can follow below link:

Report on assignment group changes