How to create an incident in flow designer with script

[Community Alums]

Hi,

I am trying to create an incident using Flow Designer via scripting. Can you please show me how it can be done? Kindly help.

Regards

Suman P.

[Dr Atul G- LNG]

Hi @Community Alums 

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flow_designer/app_store_learnv2_flowdesigner_utah_notifications_in_flow_designer/app_store_learnv2_flowdesigner_utah_creating_inbound_email_flows

https://www.youtube.com/watch?v=KZpZDqbRKU4

[Madhav Rao D V]

Hi @Community Alums ,
To create an incident from the flow (Flow designer) you don't need to create it via script. In the actions space, Click on the Action. Find a action called "Create Record"

After selecting the button, You can configure the record by changing the table name to incident, and set the necessary values as mentioned here

https://developer.servicenow.com/dev.do?_escaped_fragment_=/learn/learning-plans/orlando/citizen_developer/app_store_learnv2_flowdesigner_orlando_adding_actions_to_a_flow

[Community Alums]

Hi @Dr Atul G- LNG  @Madhav Rao D V ,

I know how to do this using existing actions, I am trying to use scripting in Flow Designer.

Regards

Suman P.

[Madhav Rao D V]

Hi @Community Alums ,
So if you wanted to do create an incident through Scripting in flow designer. There are two places in the flow designer to do this.

1. Inline Script.
2. Custom Actions.

The syntax to create an incident through script is the below code snippet. This syntax can be used in places like Business Rules, Script include etc.

var gr = new GlideRecord('incident');
gr.initialize();
gr.short_description = "....";
gr.description = "...";
gr.insert();

Inline Scripts: https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/concept/inline-scripts.html

The inline scripts space is used to return values to the actions/set values/conditions through scripts instead of using the data pill. You can create incident record in that space and return value of the data pill through script/some other value.

Create custom actions:
https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/concept/actions.html

You can create a simple custom action with one input, script step, one output. In the script step, You can create a incident record.