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How to create an SLA Metrics in Servicenow

sattar3
Tera Contributor

‎12-02-2024 06:09 AM

Hello All,

 

Can someone help me on how to Create SLA Metrics?

I have a requirement to create SLA Metrics with reference of one group but i'm not aware where to check and create new SLA Metrics in ServiceNow?

please help me on this.

 

Thanks,

Sattar

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AndersBGS
Tera Patron
Tera Patron

‎12-02-2024 06:37 AM

Hi @sattar3 ,

 

Have you looked into the plugin sla_breakdown_by_assignment ?

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-02-2024 07:37 AM

Hi @sattar3 

 

https://www.servicenow.com/community/performance-analytics-blog/understanding-sla-and-breakdown-metr...

 

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Dr. Atul G. - Learn N Grow Together
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