How to create auto save functionality in the incident form

Amol Pawar
Tera Guru

Hi Experts,

 

I need to create an Auto-save functionality in the incident form. I read many posts regarding this, but I didn't understand. It would be great if anyone could navigate me to the correct post or give me any insights on this!

 

When someone opens a form and updates any details, it should auto-save the details ignoring the mandatory fields if they are yet to be filled.

 

Thanks in advance,

Amol

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

@Amol Pawar 

this will require heavy customizations.

Is this a customer requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nilesh Wahule
Tera Guru

Hey @Amol Pawar ,

I don't see a valid use case here, This is more of a training issue, you are trying to alter the whole functionality of forms  here. The mandatory field are the checks to establish a standard process. If you bypass that, there will be no logical implementation. Also even though we achieve it, think from the performance wise, how much times the update will occur if we have to do on change of each field.

 

I would recommend to rethink about the approach if possible.

 

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Please mark my answer as helpful/correct if it resolves your query.

Thanks,
Nilesh Wahule

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Amol Pawar
Tera Guru

Hi @Ankur Bawiskar and @Nilesh Wahule!,

 

Thank you for your response. Yes, it is the client requirement. If this needs that much of customization, if you can suggest any other alternatives, would be helpful.

For example, a save button on the form which will save the details ignoring the mandatory fields. Kindly let me know if this is possible somehow.

 

Thanks in adavance,

Amol

@Amol Pawar 

user needs to click save button then it won't become auto-save

I won't recommend this.

Not all requirements are meant to be implemented.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader