How to create catalog item specific states on SCTASK form

[Community Alums]

Hello There,

Greetings!!!

We have a requirement to create or add some states on SCTASK form for specific catalog items. Your help is highly appreciated.

Thanks,

Tejas

[Satishkumar B]

@Community Alums To manage custom states on the SCTASK form for specific catalog items, define the states, use Client Script/UI Policy for visibility and functionality.

…………………………………………........................................................................................
Please Mark it helpful 👍and Accept Solution ✅!! If this helps you to understand.

…………………………………………........................................................................................

[Community Alums]

Hello @Satishkumar B ,

Thank you for your reply. I am aware that we need to achieve that using client script/ui policy, I tried addoption or removeoption methods but it's not working, do you have any working script or solution.

Thanks,

Tejas

[Satishkumar B]

@Community Alums try this , it worked for me:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var catalogItemStates = {
        'implementation': ['1', '2'],
        'testing': ['3', '4']
    };

    // Get the current change task type (newValue)
    var catalogItem = newValue;

    // Get the states for the current change task type
    var validStates = catalogItemStates[catalogItem] || [];

    // Clear existing state options
    g_form.clearOptions('state');

    // Add valid state options
    validStates.forEach(function(state) {
        g_form.addOption('state', state, state);
    });
   
}

…………………………………………........................................................................................
Please Mark it helpful 👍and Accept Solution ✅!! If this helps you to understand.

…………………………………………........................................................................................

[WayneH08]

Hi @Community Alums 

I have this same requirement. I'm not seeing that the solution suggested by @Satishkumar B worked for you, did you try it or find another solution? Thank you.