How to Create Customer Contact Record with SCIM

[newdev111]

Hi Community.

My application would like to create customer_contact record instead of sys_user record with SCIM.  I customize the SCIM User ETL Definition without success.  I am thinking of deleting the existing RTE mapping between scim_user and user etl entities, and create a new RTE mapping for scim_user and contact etl entities which I have yet to create.  

Before I do this, can you advise if this best solution or what approach should I take instead?

Thank you

[Anoop8]

SCIM is supported by service-now 

For reference attributes, the recommended approach is to pass a flat/resolvable value through SCIM and resolve it to the ServiceNow reference (sys_id) through ETL/transform logic.

a few documents here 

• https://www.servicenow.com/community/itsm-forum/scim-vs-microsoft-gallery-soap-recommended-approach-...
• https://www.servicenow.com/community/developer-blog/scim-provisioning-from-microsoft-entra-id/ba-p/2...
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2424383
• https://learn.microsoft.com/en-us/answers/questions/2116883/entra-scim-mapping-complex-multi-valued-...