I am looking to create forms when I can easily click using the new UI interface down the left hand side, so for example when we receive a password reset the Service Desk can just click a button on the left and it will open a new incident with all the fields pre-filled with just the name outstanding.
This will save us a lot of time when raising first time fix calls that take 10 seconds to fix but a minute or so to raise the incident.
This is currently our blank incident field:
http://imgur.com/LMrAHg7
And if possible I would like to have a form which I can just add to the new UI so one click will open a new incident with these fields filled out (in this example for out most popular request, Password reset):
http://imgur.com/JMf7Q09
And if possible to also fill out the closure information like this:
http://imgur.com/kpN0lhX
Thank you in advance for any comments.
Garry
