How to create Work Order from Incident

[M Lohith Datta]

Hi All,

I am searching for a business rule which is OOB where we can create Work Order automatically from incident? Especially when we get a ticket from specific markets? is there any existing like this? if not, can anyone help me out with this use case! that would be really helpful.

Thanks

Datta

[Sai Kumar B · Accepted solution]

@M Lohith Datta 

In OOB there's a UI action called "Create work order" on the Incident table that automatically creates a work order upon clicking the button from the Incident context menu, You can check that.
Link to the UI action - https://[Give your instance name].service-now.com/sys_ui_action.do?sys_id=b0741637c36320009b5efcfc5b...