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How to customize session timeout modal popup in Service Portal without impacting other modals?

riyashukla6
Kilo Contributor

Hi Community,

 

I'm trying to customize the session timeout modal in Service Portal. The goal is to adjust its size and overall look and feel(padding , fonts, colors etc.)

 

While working on this, I have couple of concerns:

1. I cannot edit HTML directly, so I cannot add or change class names on the modal.

2.If I apply CSS to standard modal classes(like .modal-content or .modal-footer), it impacts all modals across the portal not just the session timeout popup.

 

My questions are:

1. From where exactly does this session timeout modal originate? Is it tied to some widget or something else?

2. Is there a recommended way to scope CSS so that changes apply only to the session timeout modal without affecting other modals?

 

I would really appreciate any guidance or best practice on handling this scenario.

 

Thanks in advance!

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