How to deal with deleted users in Active Directory (LDAP)

greggszul
Tera Expert

Hello,

 

Just recently we have encountered an issue when, we've noticed that that when user object is deleted from Active Directory, it is not deactivated in Servicenow (which is most probably correct, as we don't pull object data to Servicenow so there is nothing to update).

 

So my question is that is there any best practice to deal with such scenario (user deleted in AD, not deactivated), so we can update our sys_user table correctly?

 

Thank you!

8 REPLIES 8

Yes, this is something we were planning to do, but we are also curious if there is any better way to do it.

Exactly. This is the solution I've seen at many companies.

Gaspar Fiks
Tera Expert

Hey greggszul, did you find any workaround here? Thanks!

David36
Tera Contributor

Greggszul, did you find any workaround?