Scenario : When an agent is in 'Compose email' in CSM Workspace for a specific application, the side panel defaults to the ‘Email Templates’ tab (the top option). However for agents it would be preferable to default to ‘Response Templates’ (3rd option – see screenshot attached) as response templates are used daily by agents and email templates are rarely used. Is it possible to default to response templates instead of email templates in the side panel. We are using the Zurich version.
