How to Delete a Committed Update set in Test
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2024 02:58 PM
I have created a update set in Dev and took it to test via Retrieved Update set and committed it. But i have made some mistakes in it. And want to back out or delete or uncommit it.
Note - There is no Back Out option or no option to make the update set inactive.
Can someone suggest what to do?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2024 09:12 PM
Hi, if you open your update set from 'Local update sets', not Retrieved update sets
there is a backout option at the top of the update set form
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2024 09:14 PM
Hi @AjayBiswas Deleting an update set is a bad practice. To revert a customization, back out the update set rather than deleting it. If you have Committed the Update Set, you must not delete it under any circumstances.
Refer below KB Article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1292102

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2024 09:15 PM - edited 05-21-2024 09:16 PM
Hi there,
Perhaps you can use back out. Though best approach is: fix forward. Backout can have unexpected results. For most of my customers, I also deactivate the blackout and merge UI Actions.
So just make the fix on your DEV instance in a new Update Set, and promote that. Fix forward is the way to go in ServiceNow.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-21-2024 10:29 PM
Hi @AjayBiswas,
Could you please check the UI Action Back Out whether it is inactive or condition where it is not visible to you. Please check in your all instances whether it is visible on them.
Please accept my solution if it works for you.
Thanks
Jitendra