How to disable question choices in multiple choice variables?

johnnyw
Mega Expert

I've been searching the community and can't find the answer on Helsinki.

I want to disable one of the values in the "Question Choices" from a Multiple Choice variable on a catalog item since it is no longer a valid option.   I would have thought that there would be an "Active" flag on the question choices to uncheck but that does not exist.   So what are my options for disabling one of the choices without deleting the option?   Deleting the option would remove the value all together, even on the RITM's that were previously submitted with this option selected.   So in order to not lose history, I would rather not delete the option.

I previously used an onLoad script like this to hide question choices, but since upgrading to Helsinki from Fuji, this script is no longer working.

(I am on Helsinki Patch 9 and using the Service Portal to access my service catalog.)

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Any best practices for accomplishing this?

Thanks

15 REPLIES 15

Haneef Shaik
Kilo Contributor

Use Below code:


var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form;

form.removeOption(<fieldName>, <choiceValue>);