How to disable "reply", "reply All" and "forward" option from Activity Log for a specific table

[rashmidadal]

Hi Service Now community I activate this functionality for incident table just by activation email_reply ui macro and then I created and activated the  a property  ....But now it's visible on every other table ,How could I made it visible just for the incident table ..Thank you for the support 

[Paul Curwen · Accepted solution]

Follow the instructions in this Support article, it is the only way this can be achieved: 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1220006

There is no OOB way to disable it for a specific table. The only possible way is to create an on-load client script and add this script to the specific table:

function onLoad() {
$j('button[reply-type="replyAll"]').toggle();
$j('button[reply-type="reply"]').toggle();
$j('button[reply-type="forward"]').toggle();
}

This approach is also discussed here: https://www.servicenow.com/community/developer-forum/need-to-hide-quot-reply-all-quot-and-quot-forwa...

[Sravan Krishna]

Hi @Paul Curwen 

How to disable this 'Reply' button from ticket activity log in email body? i don't find any UI macro and anything in email script. do you know where else it can be configured and how to disable it

Thanks,

Sravan Krishna