How to display all available topics in Microsoft teams.

[Pavan Kumar28]

Hi all,

We have configured Microsoft teams integration with ServiceNow via virtual agent bot. After entering " hi " i want display all available active/published topics as dropdown list but i am getting only live agent button. Please find attachment. Can any one please suggest solution, thanks in advance.

--> I need like below snip.

Regards,
Pavan.

[Community Alums]

Hi @Pavan Kumar28 ,

Please refer to the links :

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

https://www.youtube.com/watch?v=6P7oIqRds0Y

[Pavan Kumar28]

Hi Sandeep,

Thanks for your valuable information, I just went through you referred links. As I said, we already configured same thing like which you shared, but I found one thing in the plugins installation. In my instance I can see only two plugins is under conversational settings. Attaching the snip here. Does we really need the 

• Virtual Agent, or Virtual Agent Lite 
• ITSM Virtual Agent conversations (Store release)  ---plugins ?. If yes, kindly elaborate the usage of these two plugins.
  

Regards,
Pavan.

[Community Alums]

Did your isssue got resoloved , facing the same issue !

[Jaya5]

Hi Pavan,

In my case I don’t want have live agent. So can you help me to know how hide the same in Teams VA.