How to display dependent catalog Variable based on another Select Box Variables

[Nisha30]

Hello Community,

Many threads went through for making dependent variable based on another variable.

Our requirement is 2 Select Box BoxA and BoxB. Both has many values.

How can I make BoxB certain values selectable when specific BoxA selected.

Clientscript is the last option any alternative ?

Thanks

[Sujit Jadhav]

Hello @Nisha30 ,

Option 1 :

If Box A and Box B are both Choice type fields, you can link them directly through their dictionary configurations.

1. Right-click Box B and select Configure Dictionary.
2. Find the Dependent Field tab (or section).
3. Check the Use dependent field checkbox.
4. Select Box A as the dependent field.
5. Save the record.
6. Scroll down to the Choices related list.
7. For each choice in Box B, double-click the Dependent value column and enter the exact Value (not Label) of the corresponding Box A choice.

Option 2 :

If Box A and Box B are Reference fields pointing to other tables, you should use an Advanced Reference Qualifier.

1. Right-click Box B and select Configure Dictionary.
2. Set the Use reference qualifier dropdown to Advanced.
3. In the Reference qual field, enter a reference filter that references Box A's current value:
   javascript:'u_box_a_reference_field=' + current.variables.box_a_variable_name;

Option 3 :
Otherwise, Client script is the last option.

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Thank You,
Sujit Jadhav

[Nisha30]

Both Fields are 'Select Box' 

and

we have many choices against specific Value from BoxA.

I know client script will work but customer is looking if there is simple way other than Scripting.

Thanks

[PoonkodiS]

Hi @Nisha30 

Creating Dependent Variables in Service Catalog? H... - ServiceNow Community

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784512

To do your requirement when both variables are Select Boxes, can you change their Type to Lookup Select Box.