How to display knowledge article details on approval to-do details tab

[Alex87]

Hi there guru's,

Dont know if this is the right forum, but im facing a challenge. i would like to show Knowledge article details as line item on a approval to-do

On the To-dos configuration - approvals ive added a new task configuration. Source kb_knowledge

There i filter on source tbl kb_knowledge and added a line item tab. This as i would like to show some article details on line level and not on a column level.

And there i setup the body article field.

Whatever i do, ServiceNow refuse to show any article details on the tab. even if i put a filter on the tab to link sys id to {reference_table.sys_id}

Anyone have some thoughts? One of the strange things i see as well OOTB, is that the "Approver for" is empty for knowledge article approvals.

[Janu sree]

Hey @Alex87  - Did you get anything on this ? I've the same requirement as well.
And to display knowledge articles in my active items/my tasks did you created a new To-do configuration, because through the existing Approval To-do configuration I'm not able to achieve this

[Alex87]

No, zero reaction. No clue how to manage this requirement

[Daniel R2]

@Alex87 - Any news on this since the above, we are also looking to do the same

[tiguin2798]

I also have the same requirement. Have there been any updates on this? @Alex87