How to display knowledge article details on approval to-do details tab

[Alex87]

Hi there guru's,

Dont know if this is the right forum, but im facing a challenge. i would like to show Knowledge article details as line item on a approval to-do

On the To-dos configuration - approvals ive added a new task configuration. Source kb_knowledge

There i filter on source tbl kb_knowledge and added a line item tab. This as i would like to show some article details on line level and not on a column level.

And there i setup the body article field.

Whatever i do, ServiceNow refuse to show any article details on the tab. even if i put a filter on the tab to link sys id to {reference_table.sys_id}

Anyone have some thoughts? One of the strange things i see as well OOTB, is that the "Approver for" is empty for knowledge article approvals.

[Dan Wright1]

I am trying to do the same thing without success. 

[SaurabGidwani]

@Alex87  Keeping the thread alive, was there any solution or workaround found for this?

[Ratna Jyothi P]

Hello @SaurabGidwani 
      I have tried same displaying the knowledge fields on details tab which has more customization in it as per our customer needs
      Created a new widget let say 'Knowledge fields' where we have glide recorded to knowledge table we are able to display the knowledge fields on the portal (we should include this widget into the OOB todo's approval widget which again needs cloning). 
        I can direct you out with this if your customer really wants to proceed with more customizations.

Thanks.
Ratna Jyothi.

[Tsepo Moleleko1]

I also have this requirement for our customer

[ramkumarjai]

i also have same requirement for my customer.