Hi there guru's,
Dont know if this is the right forum, but im facing a challenge. i would like to show Knowledge article details as line item on a approval to-do
On the To-dos configuration - approvals ive added a new task configuration. Source kb_knowledge
There i filter on source tbl kb_knowledge and added a line item tab. This as i would like to show some article details on line level and not on a column level.
And there i setup the body article field.
Whatever i do, ServiceNow refuse to show any article details on the tab. even if i put a filter on the tab to link sys id to {reference_table.sys_id}
Anyone have some thoughts? One of the strange things i see as well OOTB, is that the "Approver for" is empty for knowledge article approvals.
i also have same requirement for my customer.
