How to Display Sent Emails in the Activity Stream of a Catalog Task (sc_task)?

DevtoSME
Giga Guru

Hi all,

I want sent emails to appear in the Activity Stream of a Catalog Task (sc_task), but they only show in Sent Emails. The Activity Formatter is on the form, but I don’t see an option to include emails. Do I need a Business Rule, or is there a built-in way to enable this?

 

i provided a screenshot of what i want to appear in the activity stream

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@DevtoSME 

from the funnel icon select these 2 options

AnkurBawiskar_0-1738084188389.png

 

check this

How to configure and display 'Sent/Received Email' in the activity stream/log 

If not available then configure the Available fields and add those 2 fields to right side

AnkurBawiskar_1-1738084220590.png

AnkurBawiskar_2-1738084244982.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@DevtoSME 

from the funnel icon select these 2 options

AnkurBawiskar_0-1738084188389.png

 

check this

How to configure and display 'Sent/Received Email' in the activity stream/log 

If not available then configure the Available fields and add those 2 fields to right side

AnkurBawiskar_1-1738084220590.png

AnkurBawiskar_2-1738084244982.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@DevtoSME 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi thank you yes this worked i also needed to turn o n the "enable send notifications" property.