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01-28-2025 08:58 AM
Hi all,
I want sent emails to appear in the Activity Stream of a Catalog Task (sc_task), but they only show in Sent Emails. The Activity Formatter is on the form, but I don’t see an option to include emails. Do I need a Business Rule, or is there a built-in way to enable this?
i provided a screenshot of what i want to appear in the activity stream
Solved! Go to Solution.
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01-28-2025 09:10 AM
from the funnel icon select these 2 options
check this
How to configure and display 'Sent/Received Email' in the activity stream/log
If not available then configure the Available fields and add those 2 fields to right side
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2025 09:10 AM
from the funnel icon select these 2 options
check this
How to configure and display 'Sent/Received Email' in the activity stream/log
If not available then configure the Available fields and add those 2 fields to right side
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2025 06:46 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-29-2025 04:02 AM
Hi thank you yes this worked i also needed to turn o n the "enable send notifications" property.