how to download Attachment from the incident ticket using Servicenow Orchestration

[satiz]

I need to download the Attachment from Incident Ticket when the Ticket is create and do some excel manipulation in that file

[HugoFirst]

Thay may be the case.   But just to be sure, I thought I'd ask if you are using "Import XML" and not "Import", right?

[flert]

Correct.   I also tried using the import xml related link under the retrieved update sets.