How to dynamically change the prefix of incident according priority.

[Vinayak Patil]

How to dynamically change the prefix of incident, according priority.

When priority is 1 then Incident number will be INC123.

When priority is 2 then incident number will be ABC123.

[nityabans27]

Hi @Vinayak Patil,

Dynamically change Incident number prefix based on priority

• Priority 1 → INC123

• Priority 2 → ABC123

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⚙️ Option 1 – After Insert BR (simple & quick)

• Create After Insert Business Rule on incident.

• Script updates the prefix after record creation:

  var prefix = current.priority == 1 ? 'INC' : 'ABC'; var numPart = current.number.replace(/\D/g, ''); current.number = prefix + numPart; current.update();

✅ Easy to implement
⚠️ Causes a second update after insert